Employees who are thoroughly trained and armed with the required skills and knowledge to accomplish their job efficiently is vital for high-quality work, regardless of the workplace or environment. It's critical for everyone working in an industry that primarily serves families to be able to execute their tasks professionally and consistently. Health and social care organisations fall into this industry.
So, why is health and social care employee training so important? With so many elements to consider when running a busy health and social care business, we often see staff training go to the bottom of the priority list. It cannot be stressed how dreadful it is for something to happen in your organisation.
There are several advantages to improving staff knowledge and abilities for care providers, many of which you may not have thought of previously. Regular staff training not only ensures that residents and patients receive the best possible care, but also helps to improve your organization's reputation, develop a more competent and engaged workforce, and minimize employee turnover.
Not only that, but the CQC favours services and trusts that actively give staff training and development opportunities, so you've identified one approach to improve your inspection scores.
Address the Skills Gaps
Employee training in the care home business not only allows you to assess your employees' talents and skills but also allows you to discover knowledge gaps and areas for growth that can be addressed through training.
Staff training is to identify workers' strong points and help them become even better in those areas in order to improve their performance and guarantee that they are providing high-quality, knowledgeable service.
Staff can expand their skill sets and more readily spread across numerous disciplines with the proper and essential training. In the long term, this will save you money by minimizing the need to recruit more workers to fill vacancies.
Boost Employee Morale
Training your employees demonstrates your appreciation for them and your desire to help them succeed in their jobs. They are convinced that you are prepared to invest in their development as healthcare or care home professionals, so they are more likely to stay with you even if a competitor begins to pursue them.
Training also brings employees together outside of the confines of their regular workday. Learning together in a pleasant and inspirational training session may help to build a strong team atmosphere and relationships that will persist when they return to their regular work setting.
A team with strong morale is considerably more likely to stay smiling and working hard despite obstacles – which is critical for professionals who deal with the types of difficult situations that health and social care staff do regularly.
Better CQC Ratings
When it comes to the plethora of laws and professional regulations that care providers must operate under and adhere to, staff training and development are critical.
Before starting work, all care employees must obtain "adequate training" and go through a comprehensive induction, according to the Care Quality Commission, which oversees health and social care in England. The Care Standards Act of 2000 requires care home employees to receive at least three days of training per year.
Consider this: if you don't have staff training, is your health or social care service genuinely successful, thorough, responsive, and well-led? Inspectors from the CQC want to see evidence of consistent, effective, and adequate training. Training should not be viewed as a one-time event during the induction process, but rather as a continuous process.
It should go without saying that the CQC favours providers that go above and beyond the mandated training criteria and truly invest in their staff and quality of care.
Reduces Employee Turnover
It's self-evident that health and social care hasn't gotten the greatest of the press in recent years. With so much negative attention focused on social care for its reaction to the COVID issue, the sector needs to take a hard look at itself and how it teaches and develops employees, especially in 2022.
Staff turnover in the health and social care industry can result in a variety of challenges, including increased expenses and pressure on the current team. Staff who are unsupported and demotivated may seek employment elsewhere or exit the care business entirely.
People who are assisted in the care industry, as well as their families, value continuity of care. It takes time to get to know people and create trusted connections with those who have special or complicated needs. Having a reputation for having staff that comes and goes may be damaging to your business and lead to low morale.
Simply said, excellent training increases employee retention rates, thus boosting your reputation.
Improved Quality of Care
Staff training allows them to provide better basic care at the point of contact, such as assisting individuals with dressing, getting out of bed, and bathing. Dispensing medicine, encouraging dignity, basic nourishment and hydration, and safety handling equipment such as hoists and lifts are also covered. These may not appear to be significant in the larger scheme of things, but they are critical for patients and caregivers.
Many care facilities are also giving training to teach employees how to raise the alarm if they suspect abuse or notice inadequate care being provided by coworkers. In recent years, health and social care providers have been judged failing in this area.
The necessity to develop employees – and to provide specialized training – will only grow in the future. Over the next 20 years, the number of persons over 65 is predicted to rise by more than 50%, and there will be an increase in the number of people living with serious ailments who require specialized care.
As a result, our aging population will increasingly rely on adaptable, well-trained personnel with the skills and expertise to offer high-quality, compassionate care throughout time.
So now you have understood the benefits of employee training, it is time to implement a well-planned strategy for the same. Not only will it ensure better-equipped care providers, but also a higher standard of care for residents.